Indonews

Central Tour

Ticket refunds

07.04.2021

Indochine – Central Tour (2022)

Paris, Stade de France: Saturday May 21, 2022
Bordeaux, Matmut Atlantique: Saturday June 4, 2022
Marseille, Orange Vélodrome: Saturday June 11, 2022
Lyon, Groupama Stadium: Saturday June 25, 2022
Lille, Stade Pierre Mauroy: Saturday July 2, 2022 + Sunday, July 3, 2022

– Ticket refunds –

You can get your tickets refunded until August 31, 2021:

Tickets purchased via France Billet network (Francebillet.com, Fnac, fnacspectacles.com, Carrefour, Géant, Système U, Intermarché):

Customers who purchased tickets on the web (e-ticket or thermal ticket) can:

> Either contact directly report.centraltour@francebillet.com to get a refund, by sending a copy of the original tickets, crossed out with a pen with the mention “Cancelled”.

> Or send the original tickets to be refunded by post service, before 31/08/2021, preferably in a secure envelope, to the following address FRANCE BILLET – REPORT, 40 rue Jean Jaurès, 93170 BAGNOLET. The refund will be made by crediting the account of the bank card used for the purchase or by check. Please specify your postal address in your letter.

Customers who have purchased their tickets in store and have taken out cancellation insurance may :

> Either contact directly report.centraltour@francebillet.com to get a refund, by sending a copy of the original tickets, crossed out in pen with the mention “Cancelled”.

> Or send the tickets to be refunded by post so that they arrive before 31/08/2021, preferably by secure mail, to the following address FRANCE BILLET – REPORT, 40 rue Jean Jaurès, 93170 BAGNOLET. The refund will be made by check. Please specify your postal address in your letter.

Customers who have purchased their tickets in-store without having taken out entertainment insurance must go to the sales point (with their tickets) where the last were bought.

For tickets bought via the Ticketmaster network (Ticketmaster.fr, Auchan, Leclerc, Cora, Cultura):

For tickets purchased via ticketmaster.fr, leclercbilletterie.com, billetterie.auchan.fr, billetterie.cultura.com, please follow the procedure on this link.

For tickets bought in store (Auchan, Leclerc, Cora, Cultura), please go to the store where you bought your tickets, with your tickets.

For tickets purchase via the SeeTickets and Infoconcert network: the procedure to get a refund will be detailed on the upcoming e-mail that will be sent by SeeTickets. More information on this link.

For tickets purchase on Play Two website: the refund procedure will be detailed on the upcoming e-mail that will be sent by Play Two.

Purchase via the stadium ticket offices:

BORDEAUX

For tickets purchased via the matmut-atlantique.com website, please send an email to contact@matmut-atlantique.com indicating your order number.

MARSEILLE

For customers who bought tickets on ticketterie.orangevelodrome.com, here is the link to get a refund.

For group and CE customers who bought via our dedicated ticketing service, you can contact the e-mail address billetterie@om.fr.

More generally, for any question, customers can contact the Stade Vélodrome customer service or by phone at 0484453800.

The FAQ is also available on the Orangevelodrome.com website.

PARIS

For tickets purchased via the stadedefrance.com website, please send an e-mail to contact@stadefrance.fr, including your order number.

LYON

Purchase of tickets on line (Groupama-Stadium.com website)

For any request concerning the purchase of concert tickets, made on the Groupama-Stadium.com website, please contact the Ticketmaster sales network.

Purchase of transport tickets made online on the Groupama-Stadium.com website

For any request concerning the purchase of a ticket, made on the Groupama-Stadium.com site, please contact the Olympique Lyonnais customer service, by e-mail serviceclient@ol.fr (with your transaction number). The request must be made by the person who made the purchase.

Purchase of PSH/PMR tickets at the OL ticket office or by phone via the OL customer service

Each customer will be contacted directly by the OL customer service, as soon as possible, to register a possible refund request.

Purchases made by companies or BtoB buyers

Please contact the BtoB department by sending an e-mail to billetterie@ol.fr.

LILLE

Purchase on Stade-pm.com: here is the procedure to follow

For all CE and PMR/PSH group orders, the procedure to get a refund will be detailed on the e-mail that will be sent to you.

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GROUPAMA STADIUM, JUNE 25, 2022
10, AVENUE SIMONE VEIL, 69150 DÉCINES-CHARPIEU
Doors opening at 5.30pm

Supporting band : Clara 3000

HOW TO GET TO THE GROUPAMA STADIUM ?

The parking lots of the stadium are already full. No additional vehicles will be allowed to park at the Groupama Stadium.

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It is therefore essential to plan ahead and choose from the following options :

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– A parking relay – Meyzieu les Panettes (sold-out) or Eurexpo (5€ for the parking and the return trip per person). 
9am: opening of the Meyzieu les Panettes parking lot (Tram T3 link to Décines Grand Large)
9:30 am: opening of the Eurexpo parking lot (buses leave every 45 minutes from 9:45 am)
5:00 pm: departure of the bus and streetcar shuttles that will take you directly to the stadium (journey time: less than 15 minutes).
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– The streetcar shuttle, which goes directly to the stadium from Part-Dieu Villette Sud or Vaulx-En-Velin La Soie stations (5€ per person). 5pm : 1st departure
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– A 2-wheel parking lot at Groupama Stadium (5€) – No sales on site
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– Free bicycle parking under the northwest ramp of the stadium
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– A Velo’V station, in front of the tramway station, available from 4pm to 1am

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NB 1: if you wish to come before 5pm by public transport, we advise you to take the T7 tramway and get off at the “Décines OL Vallée” stop located at the foot of the stadium or the T3 tramway to the “Décines Grand Large” stop 800m from the stadium.
NB 2: a drop-off point will be exceptionally set up before and after the concert. Find it by typing “Parking P56” on Waze. Authorized parking time: 5 minutes.

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> Parking / Access reservation

> Prohibited objects

Attention: backpacks are forbidden, small bags are allowed. Avoid bags and luggage that will not be accepted in the stadium (backpacks forbidden, small bags and pouches allowed).

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Large bags (hiking bags, sports bags, suitcases, …), backpacks, animals (except for guide dogs or mobility aids), materials / supports intended to be seen by third parties for political, ideological, philosophical or commercial purposes are prohibited.

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Orange Vélodrome

Acces and useful informations

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 – MARSEILLE –
ORANGE VÉLODROME,
SAT, JUNE 11 

3 BOULEVARD MICHELET, MARSEILLE

> Tickets

– Doors opening at 6pm –

Supporting band: Hannes Bieger

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HOW TO GET TO ORANGE VÉLODROME ?

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Download the map

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> Download the map

 

Subway :
Fast and efficient way to get to the stadium. With a reinforced frequency 2 hours before and extended after the end of the concert, until 00:30. Two metro stations near to the Orange Vélodrome,
Line M2, Rond-Point du Prado station: stop for spectators in the Jean Bouin and Virage Nord stands
Line M2, Sainte-Marguerite Dromel station: stop for spectators from the Ganay and Virage Sud stands

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Bus :
> Infos & route

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Car :
Attention, the area around the Orange Vélodrome offers few parking spaces available

For this reason, the Orange Vélodrome has set up a collaboration with private parking operators, so that its spectators can benefit from advantageous rates:
Effia: Parking Gare St Charles P1
Q Park

Prefer carpooling:
> Download the StadiumGO app (IOS – Android)

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> Prohibited objects

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55.000 thanks !

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